OSS - Operations Support System
- Manages service provisioning, network configuration, and service monitoring across telecom infrastructure
- Acts as the operational layer connecting network core systems with subscriber services
- Built on microservices, API-driven integrations, and containerized environments
- Integrates with HLR/HSS, IMS, and core network components
- Enables faster activations, reduced operational errors, and scalable network operations
OCS - Online Charging System
- Real-time charging engine for prepaid, postpaid, and hybrid services
- Controls balances, usage, and charging policies with low-latency processing
- Uses high-throughput event streaming and in-memory computing architecture
- Supports flexible plan configuration, bundles, and promotions
- Ensures accurate billing, fraud prevention, and massive transaction scalability
BSS - Business Support System
- Manages subscriber accounts, billing, rating, invoicing, and revenue assurance
- Serves as the business layer consolidating data from OSS and OCS
- Built with modular, service-oriented architecture and secure APIs
- Supports compliance-ready data models and financial reporting
- Improves billing accuracy, automation, and business scalability
CRM - Subscriber & Account Management
- Centralized system for managing subscriber profiles and lifecycle status
- Acts as the single source of truth across operational platforms
- Designed with API-first architecture and role-based access control
- Automates lifecycle workflows and account operations
- Reduces handling time while ensuring data consistency and accuracy
POS Platform
- Enables dealers and retail channels to sell SIMs, devices, and activate services
- Connects directly to CRM, OSS, and BSS for real-time transactions
- Web-based, cloud-native system with secure payment processing
- Includes SIM, device, and inventory management
- Accelerates activations and simplifies multi-dealer expansion
Data Solutions
- Collects and processes operational data from telecom core systems
- Transforms raw data into actionable insights for operations and planning
- Built on scalable ETL/ELT pipelines and streaming frameworks
- Supports real-time and batch analytics use cases
- Improves visibility, performance optimization, and decision-making
Data Warehouse
- Central repository for structured and historical telecom data
- Optimized for analytics, reporting, and compliance tracking
- Uses distributed, columnar storage architecture
- Integrates with BI tools and analytics platforms
- Enables fast querying, trend analysis, and long-term insights
AI Suite
- Applies machine learning to telecom data for intelligent automation
- Supports fraud detection, anomaly detection, and usage analysis
- Built with predictive models and real-time inference engines
- Integrates with analytics and operational systems
- Enhances efficiency, risk prevention, and decision accuracy
DevOps & Platform Operations
- Provides deployment, monitoring, and infrastructure automation
- Ensures reliability and scalability across telecom platforms
- Uses CI/CD pipelines and Infrastructure as Code (IaC)
- Supports cloud and hybrid-cloud environments
- Enables faster releases, higher uptime, and operational resilience
Explore the Platform
Talk to our team to understand how Softel’s telecom solutions fit your architecture and operational needs.